A shop owner at her work table late at night, tired, lit by a desk lamp and a phone screen.

A message comes in. You start digging.

A message comes in. Its order is already there.

OrderSay puts your customers’ WhatsApp messages next to their Shopify orders, on your own number.

Join the pilot

Today, one answer takes all of this.

  1. Unlock your phone and read the message.
  2. Copy the name or the number.
  3. Search for the customer in Shopify.
  4. Guess which order they mean.
  5. Open the carrier’s tracking page.
  6. Go back to the chat.
  7. Type the answer from memory.
Seen from above at night: a laptop with many windows, a glowing phone, loose order slips and an open box.

With OrderSay, it takes one screen.

  1. The message lands in your OrderSay inbox, inside Shopify.
  2. It is matched to the right customer.
  3. Their order, shipment and return sit beside the chat.

Today this message waits while you look for the order.

Same message. The order is already open.

Example with sample data

María LópezMatched to this customer by phone number

Hi! Where is my order? I ordered on Monday.23:41

Order
#1042 · 2 items · paid
Shipment
Shipped · tracking number added
Return
None open

Draft reply

Hi María! Your order #1042 has shipped. Here is the tracking link: …

The reply is written from the order’s real status. Nothing goes out until you press Send.

Today you guess which María wrote.

A number with no name, or three customers called María. A wrong guess means telling one customer about another customer’s order.

OrderSay shows an order only when the match is certain.

  • One clear match: the order opens beside the chat.
  • More than one possible match: it asks you to choose.
  • No match: it says so, and guesses nothing.
A courier in a navy jacket hands a parcel with orange tape to a smiling woman at a whitewashed doorway.

What you should not have to give up.

A new number. A fee on top of every message. A bot that talks to your customers for you.

What stays yours.

  • Your number stays yours.
  • Meta’s message fees, with no markup from us.
  • The AI never writes to your customers on its own.
  • The interface speaks Spanish and English.
Two people at a long pine table in morning light, one packing a parcel, the other at a laptop.
Pine shelves full of sealed kraft parcels with orange tape, in soft morning light.

Let them arrive with their orders.

We are opening a pilot for a small group of Shopify shops. Write to us and we will set it up with you.

Join the pilot

The questions will keep coming.